With cannabis delivery becoming a go-to option for many, a common question among customers is whether loyalty rewards can be applied to delivery orders. The answer isn’t always simple. While some dispensaries allow customers to redeem points or access exclusive deals on delivery orders, others have restrictions in place due to operational logistics, state regulations, or limitations in their POS and rewards systems. Here’s what you should know.
Not All Dispensaries Offer Delivery or Rewards
First, it’s important to note that not all dispensaries provide delivery services, and not all have loyalty programs. Delivery availability depends on the state and local laws, and in some regions, cannabis delivery is still prohibited or limited to medical-use only. Likewise, some dispensaries haven’t yet adopted loyalty programs, or they only offer in-store benefits.
For example, in highly regulated states like Pennsylvania and Florida, delivery options may be limited to certain cities or licensed providers. In more cannabis-progressive states like California, delivery is more widespread, and larger dispensary chains have integrated rewards programs with their online ordering systems.
Using Rewards on Delivery: What to Look For
If you’re shopping from a dispensary that offers both delivery and a loyalty program, check to see if their rewards system allows point redemption or discounts on delivery orders. Some dispensaries allow full use of loyalty points for discounts, BOGO (buy one, get one) deals, or even free delivery. Others may restrict rewards to in-store purchases only.
Here are a few scenarios you might encounter:
- Full Access: You can use rewards points, apply special discounts, or redeem birthday offers during the checkout process for delivery.
- Partial Access: Some rewards, like free delivery or promotional discounts, may apply, but point redemption for specific products may be unavailable.
- No Access: Rewards can only be used for in-store purchases or must be applied during in-person checkouts.
To avoid confusion, review the dispensary’s FAQs or ask customer service directly whether rewards apply to delivery orders.
Tech Integration Matters
A key factor in whether rewards are usable during delivery orders comes down to technology. Dispensaries using integrated point-of-sale systems, mobile apps, and e-commerce platforms often have smoother processes for applying rewards at checkout. For example, multi-state operators like Curaleaf, Ayr Wellness, and Trulieve have invested in technology that allows users to log in, view their points balance, and apply rewards when placing delivery or pickup orders online.
In contrast, some smaller or locally owned dispensaries may still track loyalty manually or use a third-party rewards provider that doesn’t integrate with their delivery software. In those cases, rewards might not apply during delivery checkouts.
Tips for Cannabis Delivery Customers
- Check your balance: Log in to your rewards account before placing your delivery order to see if any rewards are available or expiring.
- Contact the dispensary: If you’re unsure whether you can use your rewards on a delivery order, call or message the dispensary to confirm.
- Read the fine print: Some promotions may exclude delivery or require a minimum purchase amount.
- Sign up early: If you’re a new customer, consider signing up for the loyalty program before your first delivery to earn welcome points or access first-time buyer discounts.
In short, yes—you can use rewards on delivery orders, but it depends on the dispensary. As technology advances and more cannabis retailers refine their delivery services, expect more options and smoother reward redemptions in the future.