Loyalty rewards programs are a great way for cannabis customers to earn perks like discounts, free products, and priority access to deals. However, there may be times when you feel you didn’t receive the correct amount of points for a purchase. Whether you’re a longtime member or just joined a dispensary’s rewards program, it’s important to know how to resolve point discrepancies quickly and professionally.
Here’s a step-by-step guide on what to do if you feel like your rewards points didn’t show up correctly.
1. Double-Check the Program Rules
Before reaching out to the dispensary, take a moment to review the loyalty program terms and conditions. Some programs only award points for specific product categories or exclude discounted items, promotions, or purchases made through third-party apps. Additionally, certain purchases—like those made with cash versus debit or credit—may be subject to different point-earning rules.
Also, consider timing. Some systems process points instantly, while others may take up to 24–48 hours to reflect new points on your account.
2. Review Your Receipt and Account Activity
Locate your transaction receipt (digital or paper) and compare the subtotal, discounts applied, and method of payment against the points you expected to earn. Log in to your loyalty account through the dispensary’s app or website and check your activity history.
Sometimes, a simple math error or misunderstanding about how points are calculated can clarify the issue without needing to escalate it.
3. Contact Customer Support or Speak to a Budtender
If you’ve reviewed the terms and still feel your points are missing, reach out to the dispensary’s customer support. Many dispensaries offer email, phone, or chat support directly through their website or app. If you’re in-store, speak with a budtender or manager at the register.
When reaching out, provide the following:
- Your name and loyalty account info (such as phone number or email)
- The date and time of the purchase
- The total amount spent
- A copy or photo of your receipt
- A short explanation of why you believe the point total is incorrect
Being clear and polite goes a long way in getting a fast resolution.
4. Be Patient While the Issue is Reviewed
Once you submit your concern, it may take 1–3 business days for the dispensary team to investigate and adjust your points. Loyalty programs are typically managed through third-party software, and staff may need time to verify the transaction on their end.
During this time, avoid making additional changes to your account or creating multiple support requests, which can slow the process.
5. Confirm the Resolution and Track Future Purchases
After the issue is resolved, you should receive confirmation that your points were adjusted (or an explanation if they were not). Take note of any updates to the program rules and consider checking your points after every purchase moving forward.
Using the mobile app, enabling push notifications, or keeping a photo of your receipt can help you catch discrepancies more quickly in the future.
In Summary
If your cannabis loyalty points don’t seem to match your purchase, don’t panic. Start by checking the program rules, reviewing your receipt, and contacting the dispensary’s support team with all the relevant details. Most dispensaries want to keep loyal customers happy and will work quickly to make it right.
Being proactive, organized, and respectful will help ensure your loyalty rewards continue to stack up just the way they should.
Related Read: Why Loyalty Apps Frustrate Cannabis Shoppers